FAQs

Frequent Asked Questions and Answers regarding the TRC STARS/SAFER Enhanced Health Plan

Click here to download a fact sheet on HSA FAQs from Independent Health

Q: Is it true you do not have to use benefit time for an appointment with a TRC Doctor or Dentist?

A: No, that is not true.  As with any medical or dental appointment regardless of the provider or location, benefit time is required.

Q:  My husband would like to sign up for Biometrics through TRC.  Is that possible?

 A:  Unfortunately, Biometric Screenings are not being offered to spouses or dependents.

Q:  Who can I contact with any questions about TRC STARS/SAFER Enhanced Health Plan?

A:  Beth Jermain, STARS Project Manager at 716-661-1557.

Q:  Who will be my Health Coach?

A:  A Health Coach will be assigned to you.  If you have a specific request or concern, please contact Beth Jermain, STARS Project Manager at 716-661-1557.

Q:  Who has access to my health information?  

A:  Due to HIPAA compliance, no one has access to your health information.

Q:  Do I have to share my medical information with the Health Coach?

A:  You are only required to share the information that you feel is necessary to help you achieve your specific healthcare and wellness goals.  All information shared and discussed is strictly confidential.

Q:  How often do I need to meet with my Health Coach?

A:  You will determine how often you feel you need to meet with the Coach and this be incorporated into your plan.

Q:  Why do I have to have a biometric screening if my doctor already orders blood work?

A:  It is a requirement of the STARS plan to participate in an annual biometric screening free of charge to the employee.  Aggregate data is used as a basis for comparison to determine whether the STARS Wellness plan is making a difference in the overall health of our workforce, which is necessary since the plan is compliance based. The data also provides a framework for the focus of our wellness initiatives.  Additionally, Biometric results determine the establishment and achievement of personal health goals.  It is important that an individual shares the screening results with a physician for any additional follow-up and further testing, if necessary.